We provide a 30 day worry free return service for international orders. If you are not satisfied with the material, craftsmanship or size of the label, you can apply for a return within 30 days after receiving the goods (ensuring that the product is intact and the packaging is complete). The return shipping fee is borne by you. After receiving the returned goods, we will process a refund or reproduce them for you. Some customized labels do not support returns due to their special nature. You can confirm with customer service before placing an order.
After the order is shipped, you will receive an email containing the logistics tracking number, which can be checked for real-time logistics status through the official websites of carriers such as DHL, FedEx, or UPS. We will also proactively notify you via email at key points of the order, such as production completion, shipment, and customs clearance completion.
We support mainstream international credit card payments such as PayPal, Visa, Mastercard, and also accept T/T wire transfers (recommended for large orders). All transactions support multi currency settlement, and the exchange rate will be based on the real-time exchange rate on the day of payment.
Yes, our signage products can be shipped to over 100 countries and regions worldwide. Based on the order size and destination, we will match commercial express or sea/air freight logistics such as DHL and FedEx. Please note that import tariffs and value-added tax in the destination country are your own responsibility. We can assist in providing commercial invoices and packing lists required for customs clearance.
You can consult in real-time through the multilingual online customer service (supporting English, Spanish, and French) located in the bottom right corner of the page. You can also send an email to our international customer service email or call our overseas customer service hotline (working hours are UTC+8 9:00-18:00, and we will try our best to coordinate the time difference to respond to your questions).
Our label size error is strictly controlled within * * ± 0.5mm * *, in compliance with international industrial labeling accuracy standards. Customized sizes can be produced precisely according to your needs. If you require a specific tolerance range, you can specify it with the designer when placing an order.
Before the order enters the production process (usually within 24 hours after payment), you can contact customer service to modify or cancel the order; If it has already entered production, modifications will incur some material loss costs, and cancellation will require cost accounting based on production progress. International orders that have already been shipped cannot be cancelled. If you need to return them, please refer to the return policy.
Yes, we offer options such as neutral packaging and customized brand packaging. Neutral packaging is suitable for bulk orders without brand logos. Customized packaging can print your brand logo or design elements (with a small plate making fee), and you can choose the packaging solution at checkout.
It is recommended to clean outdoor signs every 3-6 months, using a soft cloth and neutral cleaning agent to wipe the surface; Stainless steel and aluminum alloy signs can be regularly sprayed with rust inhibitors to enhance durability; Acrylic signs can avoid long-term exposure to the sun, and the anti ultraviolet coating material can be selected to improve the anti-aging ability.
Yes, you can place orders directly online on the official website (supporting sample orders and bulk orders), and bulk orders can enjoy tiered discounts. We will match the optimal logistics solution based on the number of orders, and support full container sea freight for bulk orders to reduce your logistics costs.
Absolutely! Join our newsletter to receive exclusive offers, promotions, and updates on the latest fashion trends. You can sign up at the bottom of our homepage.
Click the “Sign Up” button in the upper right corner of the page, fill in your email, password, and shipping address to complete the registration. After registering an account, you can save frequently used addresses, view historical orders, manage invoice information, and enjoy exclusive member discounts.
If the specific material (such as imported stainless steel) or process (such as UV printing) you need is temporarily out of stock, we will inform you as soon as possible and provide alternative solutions of equal quality for you to choose from, or negotiate to adjust the production cycle and wait for the materials to arrive.
Before shipping the order, you can contact customer service to modify the shipping address; If the package has already been shipped, you need to contact the logistics carrier to change the address, or wait for the package to be returned and resend. Any additional shipping and customs clearance fees incurred will be borne by you.